(PDF Download) A Guide to Computer User Support for Help Desk and Support Specialists Writen By Fred Beisse

A Guide to Computer User Support for Help Desk and Support Specialists

By : Fred Beisse

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 pdf download A Guide to Computer User Support for Help Desk and Support Specialists

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Book Synopsis :

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Book Detail :

Author : Fred Beisse

Pages : 688 pages

Publisher : Cengage Learning

Language :

ISBN-10 : 1285852680

ISBN-13 : 9781285852683

 
Supporting format: PDF, EPUB, Kindle, Audio, MOBI, HTML, RTF, TXT, etc.
Supporting : PC, Android, Apple, Ipad, Iphone, etc.
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